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Vmoto Deutschland / Österreich

Willkommen bei Hammer International,

dem Generalimporteur der Marke Vmoto

für Deutschland und Österreich.

Customer assistance

If you can't find what you're looking for in the answers below, please contact us directly!
How can we help?

FAQ

Generally

How long are the delivery times?

All devices in stock 1-2 days.

What is the smartphone app for?

The free smartphone app “Ninedroid” is available in the Android Play Store and the Apple App Store. In principle, the app is adapted for smartphones, but can also be installed on most tablets. The app can be used to access and display all possible information about Ninebot. The settings for lighting, sounds and usage can also be individually adjusted. Pairing the Ninebot with the smartphone is easy: using the included radio remote control, the Bluetooth module can be activated and deactivated by long pressing the “speed limit” button. At the same time, Bluetooth must also be activated on the smartphone. Then start the Ninedroid app and look for the Ninebot in the left bar. This is quickly found and can be connected by simply clicking on it. The range of the Bluetooth module is up to 20 meters, as is that of the radio remote control. You can also update the Ninebot using the app. If a newer firmware version is available for the Ninebot, it can be updated free of charge via Bluetooth in conjunction with the app.

Ninebot unicycle

Can you install firmware updates yourself?

Yes, this is very easy to do with the Ninedroid app.

What is the smartphone app for?

The free smartphone app “Ninedroid” is available in the Android Play Store and the Apple App Store. In principle, the app is adapted for smartphones, but can also be installed on most tablets. The app can be used to access and display all possible information about Ninebot. The settings for lighting, sounds and usage can also be individually adjusted. Pairing the Ninebot with the smartphone is easy: using the included radio remote control, the Bluetooth module can be activated and deactivated by long pressing the “speed limit” button. At the same time, Bluetooth must also be activated on the smartphone. Then start the Ninedroid app and look for the Ninebot in the left bar. This is quickly found and can be connected by simply clicking on it. The range of the Bluetooth module is up to 20 meters, as is that of the radio remote control. You can also update the Ninebot using the app. If a newer firmware version is available for the Ninebot, it can be updated free of charge via Bluetooth in conjunction with the app.

How can I reload the software?

Simply download the app via the Playstore/Appstore (search for: Ninebot). After a successful connection via Bluetooth, new software for the Ninebot is immediately offered.

How far can I go with one battery charge?

With the C+ approx. 15 KM, with the E+ approx. 25 KM.
The range can vary depending on weight, outside temperature and driving style.

Everything about the unicycle

The electric unicycles are special vehicles; please note the special safety regulations in the instructions and instructions.
Country-specific legislation must be strictly observed. Electric unicycles are currently not road legal in Germany!
– Please note that you are currently driving without registration or insurance.

Ninebot Elite

How long are the delivery times?

All devices in stock 1-2 days.

How long is the warranty for the Ninebot Elite?

24 months for the Ninebot and 6 months for the battery.

Does the Ninebot fit in the trunk of a car?

The Ninebot's steering column can be easily removed without tools, making it easy to transport. The dimensions of the Ninebot (without steering column) are 40 cm x 60 cm x 40 cm (L x W x H). This corresponds approximately to the size of two beer or drinks crates. We know from experience that the Ninebot and the handlebar fit easily into the trunk of smaller vehicles.

How easy is it to replace the battery?

The battery, which is attached with 3 screws, can be easily replaced. The necessary tools are included with the Ninebot.

Can you install firmware updates yourself?

Yes, this is very easy to do with the Ninedroid app.

What is the smartphone app for?

The free smartphone app “Ninedroid” is available in the Android Play Store and the Apple App Store. In principle, the app is adapted for smartphones, but can also be installed on most tablets. The app can be used to access and display all possible information about Ninebot. The settings for lighting, sounds and usage can also be individually adjusted. Pairing the Ninebot with the smartphone is easy: using the included radio remote control, the Bluetooth module can be activated and deactivated by long pressing the “speed limit” button. At the same time, Bluetooth must also be activated on the smartphone. Then start the Ninedroid app and look for the Ninebot in the left bar. This is quickly found and can be connected by simply clicking on it. The range of the Bluetooth module is up to 20 meters, as is that of the radio remote control. You can also update the Ninebot using the app. If a newer firmware version is available for the Ninebot, it can be updated free of charge via Bluetooth in conjunction with the app.

What is the radio remote control for?

The radio remote control has 4 functions: - Switching the Ninebot on and off - Locking and unlocking - Speed ​​limit on/off - Operating the information display Locking the Ninebot is used to protect against unauthorized use. When locked, Ninebot locks the wheels and emits both visual and audible warning signals when moved. Please note that the remote control is also required for unlocking. The speed limit is disabled by default. If you activate this using the remote control, the Ninebot locks itself at lower speeds. The desired limit can be set precisely using the smartphone app.

How long does it take to charge the battery?

It takes 3 – 4 hours to fully charge the standard battery. The optionally available stronger battery requires one to two hours more charging time.

How far can you go with one battery charge?

With the included standard battery module there is a range of approx. 20 km. However, this depends on load, speed and other factors. Depending on use, this range can be significantly higher. With the optionally available battery with higher performance, ranges of 30 – 40 km are possible.

How fast can you drive the Ninebot Elite?

The maximum permitted speed is 20 km/h.

Where can you drive the Ninebot Elite?

Traffic areas for the Ninebot include protective lanes, cycle lanes and cycle paths. Driving on roadways is also permitted within built-up areas. The use of federal, state or district roads is not permitted. The alcohol limit of 0.8 applies to Ninebot drivers.

Who can ride the Ninebot Elite?

The prerequisite is at least a moped driving license.

Ninebot Pro

Can you install firmware updates yourself?

Yes, this is very easy to do with the Ninedroid app.

What is the smartphone app for?

The free smartphone app “Ninedroid” is available in the Android Play Store and the Apple App Store. In principle, the app is adapted for smartphones, but can also be installed on most tablets. The app can be used to access and display all possible information about Ninebot. The settings for lighting, sounds and usage can also be individually adjusted. Pairing the Ninebot with the smartphone is easy: using the included radio remote control, the Bluetooth module can be activated and deactivated by long pressing the “speed limit” button. At the same time, Bluetooth must also be activated on the smartphone. Then start the Ninedroid app and look for the Ninebot in the left bar. This is quickly found and can be connected by simply clicking on it. The range of the Bluetooth module is up to 20 meters, as is that of the radio remote control. You can also update the Ninebot using the app. If a newer firmware version is available for the Ninebot, it can be updated free of charge via Bluetooth in conjunction with the app.

STILL GOT A QUESTION?

If our FAQ does not contain the answers you were looking for, please drop us
customer service team a message and they will be happy to help!